We have made some upgrades to the system and your first login after these changes requires the following steps:
1- On the login page, click on “Forgot your password?” link
2- It takes you to another page where you should enter your email address (email@example.com) and click “EMAIL LINK” button
3- If it says “The user is not confirmed”, simply click “RESEND CONFIRMATION LINK” button
4- System will send you an email with a link. Please click on the link to verify this email belongs to you
5- After verification is done, try to reset your password as explained above
6- You will receive an email with a link to reset your password
Let us know if you still cannot access your account.